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Outsourced Network Management

At ITC, we believe effective network management is an ongoing process, not a product. It requires continuous maintenance and expertise spanning across a vast array of network functions.

Whether managed internally or outsourced, it is vitally important to ensure that your network is effectively and expertly monitored and maintained 24/7. If your network is managed internally, you need to ask the following questions:

  • Are your security measures up to the highest standard, continuously maintained, tested and upgraded?
  • Is your company fully compliant? Are you monitoring and meeting all regulatory changes and new compliance mandates?
  • Is Bandwidth being cost-effectively utilized? Are business critical applications receiving adequate levels to enhance performance and foster network efficiency?
  • What measures are being taken to ensure business continuity and network availability?
  • What internal systems are in place to warn of potential threats and incidents? What processes have been established to prevent incidents from escalating?

If any of the above can not be sufficiently answered, your network may be a ticking time bomb.

The health, integrity and performance of your network has a direct impact on the success of your business. Therefore, establishing and maintaining secure, highly performing communications should be a business imperative.

ITC has over a decade of experience in successfully designing, implementing and managing networks to ensure secure, compliance-based, high performance 24/7 access to business critical data and applications. Our team of experts are responsible for monitoring and optimizing networks around the world; enabling the secure exchange of highly sensitive business information and billions of dollars of transactions- from Fortune 500 to FTSE 100 companies.

We adhere to the highest of industry standards, based on ITIL management and Prince2 methodologies. Utilising best of breed technologies, we deliver cost-effective, secure IT based business solutions that mitigate risk, improve network performance and help ensure compliance and business continuity.

How Does ITC Maintain Secure, Performance Driven Network Operations?
The center piece of ITC’s successful network management platform is Orama. Orama provides continuous application monitoring and real time analysis. This allows our consultants to pinpoint potential network problems and security issues, identify trends, reduce troubleshooting time, and maintain the required levels of application performance and responsiveness. Poorly performing applications are properly benchmarked and appropriately tuned for optimum bandwidth utilization- enabling you to control costs and maximise performance.

Core business critical information is continuously fed back to our customers, in real time, via a single web portal, and monitored by ITC experts 24/7. This functionality allows us to take corrective, preventative action to mitigate risk and increase the efficiency of your network. Orama also serves as an automated early warning system, monitoring and analysis solution. Utilising our proven security management process (protected by a patent 0505511.6) Orama significantly reduces the number of false positive alerts which greatly improves risk management.

Orama: ITC's Secure Network Management Solution

Orama Key Management Functions

  • Monitors QoS of all managed security devices, tools and network 24/7
  • Leverages NOC by isolating and restoring faults across core, edge and customer equipment
  • Automatic Trouble Ticketing, automated, real-time ticket status updates by pager or email
  • Automated backup of critical configuration files
    Service and Device Management
  • Detects faults and automatically reinstates operations
  • Automated back up of critical configuration files
  • On-demand reporting via customer web portal
  • Security Management & Reporting
  • Event Correlation
  • Change Management
  • Helpdesk

ITC Network Management Platform
Secure, Available and Performance Driven

  • 24x7 Network Monitoring- Secure, Continuous Access
    Early warning degradation alerts prevent incident escalation and pinpoint root cause of events. This allows for corrective, preventative action and continuous network access for your employees and customers, ensuring business continuity.
  • Proactive Bandwidth Management – Cuts Costs & Increases Performance
    Ensures mission critical applications have adequate bandwidth to remain functioning at their highest performance levels. Low priority applications are kept from overusing bandwidth to prevent them from negatively impacting upon the functionality of mission critical applications whilst significantly cutting costs.
  • Security Management Process – Proven, Patented, Proactive
    Patented process, proven to significantly reduce the number of false positive alerts to greatly improve risk management.
  • Event Correlation – Vulnerabilities Exposed
    Vital IT information is correlated to give a clearer understanding of potential security threats, application issues and network vulnerabilities; ensuring compliance and business continuity, enhancing security and performance.
  • Compliance – Confidence
    Dedicated to staying on top of all regulatory standards to help you demonstrate compliance, including: Basel II, ISO 27001/17799, Sarbanes-Oxley, HIPAA, PCI Data Security Standard, SAFE, GLBA and FISMA.
  • Risk Management – Impact, Odds & Assets
    Examine the likelihood and potential impact of threat; compare the time and cost necessary to mitigate risk to the asset being protected.
  • Robust Reporting – Informed Decisions
    Core information is continuously fed back to ITC experts and customers concurrently in real time. Automatic, ticket status sent via pager or email for real time assessment of network security and health.
  • Professional Support on a Personal Level
    Direct access, 24/7, to a senior consultant who takes complete responsibility throughout the life of the project.
  • Customised to Optimise your Business
    Management platform is easily adapted to include your core business critical applications and specific IT requirements; such as integrated management of quality of service (QoS) bands for MPLS customers.
  • Secure – High Performance – Cost Effective
    The ITC Orama platform is integrated within all ITC systems and included in the annual management fees, eliminating the additional costs and complications of involving 3rd party vendors. Network is continuously monitoring to proactively safeguard against potential security issues/vulnerabilities and maintain network and application performance.

Our expert consultants will seamlessly integrate the Orama Network Platform using best of breed security tools. Through event correlation, vulnerability assessment and 24/7 monitoring ITC can help ensure your company’s network runs securely, efficiently and continuously- with a lower cost of management and higher return on investment.

To find out how ITC have helped other firms reduce costs and increase profits by improving the performance of their network, call our IT experts today 020 7517 3900.

Orama: ITC's Secure Network Management Solution


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Orama: ITC's Secure Network Management Solution

 
     
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